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Aetna, UHC, and Cigna have moved forward with face-to-face telehealth delivered by PTs

Over the past weeks, insurance giants CignaAetna, and UnitedHealthcare have each announced temporary benefit changes allowing PTs to bill for most therapy codes delivered by way of telehealth. Unlike CMS, which is permitting coverage of some services furnished remotely by PTs — including e-visits, virtual check-ins, remote evaluation of recorded video or images, and telephone assessment and management services — the commercial benefit changes represent a key upgrade: They provide for reimbursement of services using interactive video that allows clinicians and patients to see and hear each other in real time, with patients performing movements that their PT or PTA can observe and adjust remotely. APTA consulted with the payers as they considered the changes.